Updated 14 November 2026

Terms

The deal when you design and order from us, in plain English.

Who we are

Year in Tickets (yearin.app) is run by an independent UK seller. Email hello@yearin.app about anything, including an order.

Designing

• Anyone can design for free. You need an account to forward emails, upload tickets or download share images.
• Only forward emails and upload files that are yours to share. Claude reads them to suggest events, and it can get things wrong, so check each event before it goes on your design.
• Your events and words stay yours. You let us use them to make, print and post your order, and to show your design back to you.
• Don't add anything offensive, unlawful or that infringes someone else's rights. We can turn down or cancel an order that does, and refund you in full.
• Artist, team, venue and event names are used only to record events you went to. We aren't connected with, or endorsed by, any of them or any ticket seller, and our designs don't use their logos or artwork.
• Share images are for your own social posts, not for selling or printing commercially.

Ordering and paying

• Prices are in pounds and include UK delivery. We aren't registered for VAT, so none is added. You must be 18 or over to order.
• Your order is accepted when we email to confirm it. Payments are taken by Stripe. If something goes wrong on our side and we can't make your order, we'll refund you in full.
• We print exactly what your preview shows, so check names, dates, spelling and, for shirts and hoodies, the size and colour before you pay. Colours on screen can look a little different in print and on fabric.

Delivery

• We deliver to UK addresses only.
• Every order is made to order. Delivery times on the site are estimates; if your order hasn't arrived 10 working days after the latest estimate, email us and we'll chase it, then replace or refund it if it's lost.
• For gifts, it's up to you that the address you give is right and that the recipient is happy for you to share it.

Cancelling and returns

Prints, t-shirts and hoodies are made to your design, so the usual 14-day right to cancel online orders doesn't apply to them. Orders go to our printer within minutes of payment, so we usually can't change or cancel them; if you've made a mistake, email us straight away and we'll try.

If your order arrives damaged, faulty, or not what you designed, email us within 30 days with a photo and your order number. We'll reprint it or refund you, at no cost to you. Choosing the wrong shirt size isn't a fault, so please check the size guide first. None of this affects your legal rights under the Consumer Rights Act 2015.

Gift vouchers

• A voucher can be spent on anything we sell, for 24 months from the day it's bought. A voucher for a particular print covers that print, or its value towards something else. Anything left over stays on the code for next time.
• Vouchers can't be swapped for cash. You can cancel one within 14 days of buying it for a full refund, as long as it hasn't been used.
• Keep the code safe: whoever has it can spend it. If it's lost, we can resend it to the email it went to.

Discount codes

One code per order. Codes can't be swapped for cash, and each has its own end date and limits, shown when you get it.

If things go wrong

If we break these terms, we're responsible for losses you could reasonably expect to result, but not for business losses, as our products are for personal use. We don't limit our liability where the law says we can't, such as for death or injury caused by our negligence, or for fraud.

These terms are under the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts. If you have a complaint, email us first and we'll do our best to put it right.

Changes

We may update these terms. The version on the site when you order is the one that applies to that order.